nutanix

Product Support 

Experience Nutanix's award-winning proactive, predictive and personalized product support

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Recognized leader in customer satisfaction

Nutanix Support professionals carry industry certifications in virtualization, networking, Unix administration and various enterprise applications.  Combined with our award-winning support portal, we provide a comprehensive set of resources committed to your success.

See also publicly available documentation

Customer Service Award - Northface Scoreboard

Awarded Excellence in Customer Service Award for fourth consecutive year.

One of the Ten Best Web Support Sites in 2016.

Average Net Promoter Score of 90+ from 2012-2016.

Support Programs Focused on Your Success

Product Support Programs

Reach experts accountable for your solution support.

Premium Add-On Support Programs

Maximize your return on investment with personalized support.

Testimonials

Nutanix sets a new standard for support. There is only one other vendor of mine that is even close. I’m thrilled to see your company growing like crazy, it will force some of the big companies to take notice and play nice.

Richard Draut

IT Manager at Southwest Electronic Energy Corporation

Testimonials

“The support from your team has been absolutely fantastic. Nutanix sets the benchmark for support. We simply don’t get that level of support from the previous incumbent vendors.”

Pete Sayers

IT Manager at South Taranaki District Council

Testimonials

I've been in the business a while and what I've noticed is that Nutanix support is one of the best out there. You log a low priority ticket and it gets picked up in 15 minutes and somebody is calling you to fix it.

Kawa Farid

Director, Infrastructure & Operations at Hyundai Australia

Seven Global and Regional Support Centers, 24x7x365 in 20 Languages

Our support engineers average 10 years’ experience, and carry multiple industry certifications in virtualization (AHV, ESXi and Hyper V), networking, Unix administration and various enterprise applications (SQL, Exchange, VDI, backup) to help resolve issues all the way through your application stack.  Get the details on how we support your Nutanix solution.

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Tech TopX

Play Video
Redundancy Factor vs. Replication Factor

Matthew Gauch explains the meaning of Redundancy Factor and Replication Factor for Nutanix clusters. Learn how you can configure your clusters with the right level of data protection for your system.

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Protection Domain

Al Harper shows you how to back up information on your Nutanix cluster using protection domains.

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Theory of Networking with Nutanix Acropolis

Aaron Brodney discusses the theory behind virtual and managed networking in Nutanix Acropolis.

Play Video
AHV One Click Upgrade

Do you need to upgrade AHV? Will Whitt shows you how to upgrade, and explains how the upgrade is done in a safe, rolling fashion while the system maintains high availability.

Play Video
High Availability in AHV

Chris Brown discusses everything new with High Availabiity in AHV, and walks through the process of enabling HA on your AHV cluster.